THE GREEN ESCAPE
Wednesday 25th March 2020
We understand that there may be concerns on how Coronavirus (Covid-19) and the regularly changing government advice may affect your future plans. This is a fast-moving and unprecedented situation and we want to reassure you we’re carefully monitoring the latest advice from the Government and appropriate agencies. We hope that the ban on non essential travel will be lifted soon.
The health and welfare of our guests is of upmost importance to us and we continue to uphold our rigorous cleaning routine to prepare for our guests arrival and have increased our vigilance regarding handwashing and sanitisation of hand contact surfaces. We request that guests bring their own personal hand sanitisers to reduce the possibility of cross contamination.
We need to support each other through these challenging times and understand that some guests might have to cancel. We advised, on our Bookings Page and in our Terms & Conditions, that guests obtain holiday cancellation insurance, and we are happy to provide any relevant documentation that may be required.
Guests who have paid in full that are due to stay before end of April 2020, may have the option of a change of date of up to 12 months of the original booking as we have temporarily relaxed our booking terms. There will be no administration fee for changing but the cost of your stay may vary depending on the time of year. We will update information for bookings after April.
With the current uncertainty we appreciate it is difficult to know how and when the situation will change. In order to ease matters and allow us all to keep track of changing circumstances, the balances due, for bookings up until end of July, will have payment dates changed from three months to six weeks before arrival. We will continue to review and update the situation.
The Green Escape is a family run business and we have worked incredibly hard to create a peaceful haven for groups to retreat to in our six acre woodland. The entire site is booked out for exclusive use, therefore you will only be in the company of people of your choice. We hope that your stay in nature and the healthy environment of The Green Escape will recharge and refresh you.
Whilst we all face uncertain times ahead, we want to say a heartfelt thank you for all the kind words and positive messages from our customers. By choosing to stay with us, you are supporting an independent small business and we are truly grateful.
With best wishes to all our customers,
The Green Escape Team